Members were not following rules, talking about other forums, and not respecting staff, and arguing.
I think the next time this should happen immediately:
Warn the person, then kick them off of chat if bad person logs back on to chat and starts bad stuff again breaking rules warn the person they will get banned from chat for 2 days if they continue then if they continue ban them immediately from chat for 2 days
If the bad people were banned immediately it would not have escaladed into arguing or fighting or the staff not being respected.
We will have to be much tougher on chat and stricter now so that all the good members who do nothing wrong do not loose the chat box